-By placing an order you as the buyer agree that he/she has carefully read Scale-Box LLC’s terms and conditions of sale and agrees and accepts them as terms of purchase. All enclosure and/or rack sales fall under the current lead times stated on the store front page referencing when the customer should expect to receive their order.



If you plan to cancel your order for any reason, you must do so before your order has begun production stage.  As all orders are custom, if the cnc files for your order have already been written there will be a $25.00 balance kept by Scale-Box LLC for the labor of the programming.  The refund you receive will be In the full amount (If already paid in full) minus the transaction fees by the processing companies such as Paypal, Square, Credit card companies, ETC.  If set up on payment plans will refund the full amount paid to date Minus the transaction fees previously stated. If your order has started manufacturing stage, a refund can still be requested, but will not be refunded until the custom order has received another buyer.



There are no returns on custom orders. 

All accessories including but not limited to (Lighting, Heating, Sensing, Decorative, Supplemental), come with a 10 day money back/replacement guarantee.  If your purchase is defective please contact us before sending it back for instructions.  Returned items must be in the original packaging and unused.  We do not accept returns on used or abused items.  We will refund your purchase price upon return of the item in its original condition.  Shipping and Handling can not be refunded.



As all of our enclosures/racks are custom made to order we require a 25% deposit to start on any order.  If you are unable to fulfill your payment within a structured time frame set up by Scale-Box LLC we will hold the current amount paid until the order has been sold to another customer (that is if the production process has begun).



Payment is to be received in full before shipping to the buyer (including Shipping and Handling Fees).  We accept Paypal, Square Pay, Visa, or Mastercard.  All items shipped out of the state of Texas will be exempt from Texas Sales Tax.  Current lead times are always posted on the main online store page but are subject to change and/or have flexibility with unforeseen circumstances. 



We ship all enclosures out unassembled, although every unit is completely built in the facility and then taken back down for shipment to guarantee proper fitment of all pieces and allowing the customer to have very easy assembly as all screw holes are already set in place.  Shipments too large for standard fedex package have to be shipped through freight and you must contact Scale-Box LLC before placing order to receive a estimated Freight Quote.  This step is solely the responsibility of the purchaser to contact Scale-Box LLC about their freight quote/estimate. Freight Invoices are sent to the customer via email and to be paid in full before the Freight leaves our facility.  

We ship all racks out fully assembled and depending on size of the rack or quantity will determine whether or not it is shipped via standard fedex package or via freight.  Freight guidelines stated above apply to racks. 



All freight shipments are via Fedex and are shipped to the closest local Fedex Freight Hub (unless specified and setup in advance between us and the customer to ship elsewhere).  The seller cannot be responsible for poor coordination/timing of the carrier.  Upon receiving your shipment, do not sign off to the driver/carrier that you have received it in good condition until you have carefully inspected the package.  Signing off on the shipment means you have received it in good condition.  If it seems to have damage or looks to have been mishandled do a full proper inspection, the carrier/driver is at this point obligated to wait until you have unpacked and fully inspected the shipment.  Photo documentation of the shipment is necessary in these conditions.  Take as many photos as possible of the mishandling or damage.  In this case the carrier will not charge you for shipping this item back to us.  Please follow these guidelines carefully in case you need to file a claim or refuse a shipment.  If you have any questions about signing off on a shipment from us, please Contact Us. 



All electrical and heating components, including but not limited to (Flexible Heat Tape, Lighting Fixtures, Lighting Sockets, Led Lighting, Thermostats, Flexible Heat Pads) are not specifically manufactured for reptile use.  Scale-Box LLC nor the manufacturers will be held liable for damages caused by malfunctions, improper use, ETC.  By purchasing a rack or enclosure form Scale-Box LLC with heating or any electrical option, you are fully aware of the dangers of heating and electrical products.  All heating elements must be run on a thermostat or rheostat.  For flexible heat tape/pad or radiant heat panel, A proportional thermostat is the only thermostat that should be used for control.  By purchasing a product with heating options you are specifically asking Scale-Box LLC to install or provide heating elements commonly used in the industry, but not approved by the manufacturer of the heating elements for this specific use.  Scale-Box LLC and the manufacturers of the heating elements will not be held responsible for malfunctions or damages of the heating elements or electrical components because they are not specifically intended for use in this industry or application.